1. [Home](/) 2. FAQ # Frequently asked questions Answers to the questions we hear most from homeowners and businesses around Dayton. ## Services How do I know if my water heater needs repair or replacement? Problems like a pilot that won't stay lit, a bad thermostat or a failed heating element can usually be repaired. Water pooling under the tank, rusty hot water, or a tank that runs out of hot water much faster than it used to often point to replacement, especially on an older unit. We work on traditional tanks, tankless systems and high-efficiency electric heat pump models. See [water heaters](/services/water-heaters/). Why does my drain keep clogging? Kitchen drains usually clog from grease and food, and bathroom drains from hair and soap. Wipes are another common cause, even the ones labeled flushable. If several drains back up at once or the same clog keeps returning, the problem is often further down the main line. We use drain cleaning and inspections to find the cause and clear it. See [drain and sewer services](/services/drain-cleaning/). Do you handle sewer line problems and backups? Yes. We clear backed-up drains and sewer lines and inspect them to see what's wrong. When a line is broken or collapsed, we handle the excavation and underground repair. See [drain cleaning](/services/drain-cleaning/) and [excavation and sewer line repair](/services/sewer-line-repair/). Why does my sump pump run constantly, or not at all? A pump that runs nonstop can have a stuck float switch or a failed check valve, or it may be too small for the water coming in during heavy spring rain. A pump that never runs may have lost power, have a jammed float or have a burned-out motor. We install, maintain, repair and replace sump pumps. See [sump pumps](/services/sump-pumps/). Do you work on private wells and hard water? Yes. We repair well pumps and service well systems for homes on private wells. Hard water is common in places like Springboro, and we install water softeners and filtration systems for it. See [well system services](/services/well-services/) and [water softener and filtration](/services/water-treatment/). ## Scheduling What should I do if a pipe bursts or I have a major leak? Shut off the main water valve right away. In most Dayton-area homes it's in the basement or crawlspace where the water line comes in. If water is near the water heater or electrical, turn off power to that area. Our hours are Monday through Friday, 7 AM to 5 PM. Call us at (937) 210-4386. How do I request a quote? Call (937) 210-4386 Monday through Friday, 7 AM to 5 PM, or send a request through our [contact page](/contact/). Tell us what's going on and where you are, and we'll follow up to set a time. ## Area Which towns do you serve? We work in [Dayton](/areas/dayton/), [Washington Township](/areas/washington-township/), [Centerville](/areas/centerville/), [Kettering](/areas/kettering/), [Miamisburg](/areas/miamisburg/), [Bellbrook](/areas/bellbrook/), [Springboro](/areas/springboro/) and [Oakwood](/areas/oakwood/). If you're nearby and not sure, call (937) 210-4386 and ask. ## Company Do you work on both homes and businesses? Yes. We do residential and commercial plumbing, including water heaters, drains and sewer lines, gas lines and repiping. How does your pricing work? Our pricing is honest and upfront. You'll know what the work involves before we start. Are you licensed and insured? Yes. Co-owner Shawn Bush holds an Ohio Plumbing Contractor License, and we're bonded and insured. Do you offer financing? Yes. We offer financing options for larger jobs like water heater replacement, repiping or a new water softener. Ask us about it when we give you your estimate. ## Call (937) 210-4386 Monday through Friday, 7 AM to 5 PM, or send us a quote request. [Get a quote](/contact/) [Call (937) 210-4386](tel:+19372104386) --- **Evergreen Plumbing & Drains** · 991 Senate Drive, Dayton, OH 45459 · (937) 210-4386 [Get a quote](/contact/) · [Services](/services/) · [Guides](/guides/) · [FAQ](/faq/)